Terms and conditions

Last updated November 2020

Bookings:

Bookings can currently be confirmed with a 50% deposit via direct bank transfer with the balance due five days prior to check-in.

When you book directly with us $25 will be put into our regenerative farming fund. This fund is dedicated to paying for projects to help restore and protect the natural environment on the farm. This includes native re-vegetation and protection of platypus habitat in the dams and creek.

Cancellations

Under normal circumstances cancellation must can be made without penalty seven full days prior to the check in date. Bookings cancelled within the seven days prior, up until two days before check-in will incur a 50% cancellation fee. Cancellations made less than 2 days prior will not be subject to refunds (unless as part of our Covid policy see below)

Covid-19

Please review our current Covid Safe policy if you or members of your party are feeling unwell, you are required to enter self-isolation, or have undergone testing.

Bookings that are subject to a sudden change in government restrictions will be offered either a refund or fully flexible and transferable credit for your next stay.

Bushfires and extreme weather

While bushfires are possible anywhere in the Australian bush, Paradise Road Farm is located in a high rainfall area and where local conditions make the risk of a dangerous bushfire very low.

To keep our guests safe we have a fire evacuation plan and we are located on a main road with easy and safe access to the town of Sheffield (5 minute drive) and the coast.

In the event that there is a fire (or other extreme weather event) that local authorities decide may impact the farm during your stay we have the following policies in place:

Direct bookings (via this website)

We will be in touch with you as soon as possible to discuss the situation and will be happy to offer you a refund on your booking if local authorities deem there could be a risk to the farm during your stay. We can also suggest alternative itineraries in other areas of Tasmania for our overseas and interstate guests.

(via Airbnb)

Airbnb bookings are bound by Airbnb’s terms and conditions (https://www.airbnb.com.au/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoidable-circumstance) for both guests and hosts.

Under these terms and conditions we cannot cancel a booking unless approved by Airbnb due to significant financial penalties that are above and beyond the guest booking refund.  Unfortunately despite contacting Airbnb directly, we have been unable to find out more about the process for cancellations in the event of a bushfire or other extreme weather event. If you require more assurance about this process it is recommended you book directly with us.

No children policy

Paradise Farm is a working farm. Hazards include un-fenced dams, electric fences and cattle. To keep everyone safe, as a general policy we don’t cater to children under 12 years of age. Infants are welcome.